How Can We Help?

General Contact Info

We're here to help, here's how to reach out.

Phone: +1 844 777 8888

Critical Support: +1 844 777 8888 Press 1

Non-Critical Support: support@portalnetworks.ca

General Inquiries: hello@portalnetworks.ca

Mailing Address

290 King Street East,
Kitchener ON
Canada

Support Guidelines

We offer 24/7/365 live-answer service for all Enterprise Service Agreements.

Telephone Support: Monday – Friday 9:00 A.M. to 5:00 P.M.

Critical Support calls received out of office hours will be forwarded to a 24/7/365 answering service and best efforts will be made to action the call within an hour.

Email Support: Monday – Friday 9:00 A.M. to 5:00 P.M.

Emails received outside of office hours will be collected, however no action can be guaranteed until the next working day·

Note that all hours are in Eastern Standard Time.