We're here to help, here's how to reach out.
Phone: +1 844 777 8888
Critical Support: +1 844 777 8888 Press 1
Non-Critical Support: support@portalnetworks.ca
General Inquiries: hello@portalnetworks.ca
Remote Assistance: Click Here
Mailing Address
290 King Street East,
Kitchener ON
Canada
Looking to pay an invoice?: Click Here
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Need to make changs to your phone system?: Click Here
We offer 24/7/365 live-answer service for all Enterprise Service Agreements.
Telephone Support: Monday – Friday 9:00 A.M. to 5:00 P.M.
Critical Support calls received out of office hours will be forwarded to a 24/7/365 answering service and best efforts will be made to action the call within an hour.
Email Support: Monday – Friday 9:00 A.M. to 5:00 P.M.
Emails received outside of office hours will be collected, however no action can be guaranteed until the next working day·
Note that all hours are in Eastern Standard Time.