We want to hear about it. Most concerns are sorted out quickly with the person handling your request, so that's the best place to start, or email support@portalnetworks.ca or call 1-844-777-8888.
If we haven't put it right, just ask us to escalate it. A senior member of our team will review it and get back to you within 2 business days.
Commission for Complaints for Telecom-television Services (CCTS) is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.